Bonitas Service is the worst and they lie about my benefits and insult my Intelligence by sending me false information about a call recording when i have all documents. No response or feedback when questioned.

I don't even know where to start. Dealing with Bonitas makes me want to just give up and die in peace. They lie about my benefits so they don't have to pay out on my claims and when questioned and presented with information showing their lies, they don't respond. I was diagnosed with Lupus in May 2017 and USed my medical aid twice to see my specialist, the first time I paid cash R800 and claimed, They paid me back R200. 2nd visit they covered. On my 3rd visit they said that my funds were depleted, Which was lies. I was provided with codes to used because I was diagnosed with Lupus, I was given extra benefits. In November I had consultations, where I paid R1500, R800 and R300 for Bloods. I summited my claims and my new script and it was not processed. I am on daily medication and I was left 2 weeks without medication. I had to fight to get my meds. They declined my claims. Stating that a call recording proves that they told me that my funds are depleted on the 14/07/2017. It was not even I on that call and on that same day that the doctors rooms called them, I used 1 of the codes I was given and they paid to the consultation. Now they want to insult my Intelligence and lie to me. They have put me through so much of stress that it is making me sick and aggravating my Lupus. I have all documents and evidence to prove my case and show just what disgusting service Bonitas provide. I need some assistance in taking this forward, as they are not responding to me now. Any help would really be appreciated.