LJ
Lenteli J
1 reviews | Active since Nov 2017
08 Jun 2020, 15:56
BONITAS SERVICE IS TERRIBLE!
Bonitas, please tell me how it is possible not respond to queries sent over and over! *** and 260520Q122W9.
You have reversed my claims to be paid from PMB, but without reimbursing the benefit that it was originally paid from! How do you balance your books. I am really annoyed as no one is getting back to me to resolve this issue.
I await your urgent feedback
Lenteli Johansson - *** Member number - ***
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
09 Jun 2020, 06:42Hello Lenteli J,
Thank you for submitting your comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Kind regards,
Bonitas Team
Thank you for submitting your comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2020, 06:42
Official
Hello Lenteli J,
Thank you for submitting your comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Kind regards,
Bonitas Team
Thank you for submitting your comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Kind regards,
Bonitas Team
LJ
Lenteli J's updateReviewer Update
11 Jun 2020, 08:41This just confirms what terrible service you offer Bonitas! I still have not heard anything from your team. Not a phone call and not an email. The above is not sufficient. I need this issue resolved! Please can someone contact me urgently!
LJ
Lenteli J's update11 Jun 2020, 08:41
Reviewer Update
This just confirms what terrible service you offer Bonitas! I still have not heard anything from your team. Not a phone call and not an email. The above is not sufficient. I need this issue resolved! Please can someone contact me urgently!
Bonitas Medical Fund's replyOfficial
13 Jun 2020, 20:21Hello Lenteli J,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply13 Jun 2020, 20:21
Official
Hello Lenteli J,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team
LJ
Lenteli J's updateReviewer Update
15 Jun 2020, 08:02Bonitas, you are really making this very difficult. Please call me so I can explain the issue to you. You cant resolve an issue on your own, the other party actually needs to be in agreement? Please, for heavensake listen to my complaint and sort it out! You initially processed claims for mental health benefits and we have now app**** for a PMB care plan. The claims were REVERSED and paid from the PMB care plan but not reimbursed the mental health benefit. For theast time, please call me because you dont seem to understand that your have used our benefits twice!!!!!! ***
LJ
Lenteli J's update15 Jun 2020, 08:02
Reviewer Update
Bonitas, you are really making this very difficult. Please call me so I can explain the issue to you. You cant resolve an issue on your own, the other party actually needs to be in agreement? Please, for heavensake listen to my complaint and sort it out! You initially processed claims for mental health benefits and we have now app**** for a PMB care plan. The claims were REVERSED and paid from the PMB care plan but not reimbursed the mental health benefit. For theast time, please call me because you dont seem to understand that your have used our benefits twice!!!!!! ***