Bonitas service is pathetic

My Brother resigned from the company and my Mom was a dependent on his medical aid, she had to change hers to be the main member and the only member on Bonitas. She phoned Bonitas herself and they sent her the form that had to be completed this all happened on the 18/05. They keep on sending her other documentation to complete. She still is not covered and is supposed to be covered from the 01/06/2021. Today she received another form to be completed. The service is really pathetic!