Hellopeter
Share Your Experience
PjVw
Pieter johan Van wyk

1 reviews | Active since Jun 2019

06 Feb 2020, 12:40

Bonitas service is not as good as it use to be. Disappointed really.

I'm disappointed in bonitas. They changing alot. It use to be the best medical aid and I could only spoke highly about them would recommend them to everyone. But these days they not like they use to be before. We have alot of bills from the dentist. Phoning. Asking why they promise to get back to me still nothing.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Feb 2020, 14:51
Official
Hello Pieter W,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply10 Feb 2020, 15:03
Official
Hello Pieter W,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards,

Bonitas Team