Bonitas serious about what you need? More like serious about your money and nothing else!

Good day my Name is Angelique Young

I would like to complain about the way Bonitas deal with monthly payments and the fact that there is no compensation for their action resulting in my other debit orders bouncing back on my account.

On 3 February 2020 there was a stop order deduction from my account to the value of R1226. This was my previous years contribution amount to word the Bonitas Boncap scheme. However once the monthly contribution increased it is clear that Bonitas has made a second debit order named monthly contribution. Instead of changing the original amount stop order created on the day I signed up to Bonitas a second debit order was created for the increased amount for my monthly contribution.

After spending more than R55 airtime and at least 7 hours of my time over a time period of 2 days trying to resolve this issue I was told that Bonitas is not being held responsible for this mistake but I am. However the more I try to explain that the stop order and debit order was not created by me personally but by the company the more they deny this fact. Due to the 2 seperate amounts being deducted off my account and Bonitas not having any records of this my account bounced another debit order that was meant to go off from my account on the same day and a penalty fee of R61 was deducted. Now I sit with the situation where Bonitas took the money in my account and I can not pay my other account and now my other account has been placed on hold.

I feel that Bonitas should take responsibility for this mistake and for the penalty fee I had to pay not to mention the stop order fee of R6.

The responsibility lies with Bonitas and I am going to fight for what is fair. I will be refunded and compensated the R61 for inconvenience. I will take this matter further if it is not resolved before the 19th. Meaning my money paid back into my account and reflecting.

This is the ****tiest medical scheme I have ever worked with in regard to how the client is always covered. But if I don't vote for my main pharmacy I pay penalties. Where in your right mind? If an extra payment is deducted it's my fault. Where in you right mind? And that a current stop order is not updated but a second one is created. Where in you right mind???

I feel like I end up paying even more than I use to pay with my previous medical aid but this one has even more hidden payments and penalties. This is ridiculous and absolute false advertising. "With Bonitas you save" I have not once since joining saved a cent!!.

There logic is ridiculous. When ever is the client wrong???? I am so fed up with dealing with Bonitas. so fed up with co payments due to not voting or not being covered so fed up with lies and deceit.

Please note that I expect someone to do something about this. I am with no doubt moving over to a different medical aid as soon as I am able to do so.

Pathetic I say. And yet still no results.