Bonitas sent out an inaccurate / wrong tax certificates this year

Bonitas sent out an inaccurate tax certificates this year. I would go check mine if I was the general public. They totally skipped out the one month, which we DID pay. So we contact them today to get the correction made so that we can submit this to SARS. And they re-send the incorrect one without reading the email that was sent explaining the fault they made in detail. Unfortunately, I don't have a crayon to explain this any simpler Bonitas.