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WS
Wilhelmina S

1 reviews | Active since Dec 2015

11 Sept 2020, 09:06

BONITAS SENDING ME AN INCORRECT TEXT MESSAGE, STATING THAT I HAVEN'T PAID.

I can't believe that we are going

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Replies (3)
WS
Wilhelmina S's update11 Sept 2020, 09:09
Reviewer Update
I AM SO ANGRY, THAT I CANNOT EVEN THINK STRAIGHT. ON THE 27TH OF AUGUST I MADE PAYMENT AND SENT PROOF OF PAYMENT, YET LAST NIGHT MY SISTER GOT ANOTHER SMS LAST NIGHT THAT SHE HASN'T PAID.

WHAT IS GOING ON AT BONITAS??

PLEASE SORT OUT YOUR MESS.

Bonitas Medical Fund
Bonitas Medical Fund's reply11 Sept 2020, 11:14
Official
Hello Wilhelmina,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 


Bonitas Medical Fund
Bonitas Medical Fund's reply14 Sept 2020, 16:14
Official
Hello Wilhelmina,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team