Bonitas Selling what they don't offer

I have been with Bonitas almost five years now. I am disappointed because (1) I have six consultations for maternity which i would prefer to use for consultation with the gynaecologist ( they charge higher than GP) and I also have funds allocated for GP consultation- however Bonitas's system chooses how these are used up, when I saw a GP on pregnancy issues they used the maternity consultations instead of using available GP funds. These are said to be additional benefits to assist members on maternity but Bonitas is using them for their benefit (This I will take with the Medical aid ombudsman as I did not get any assistance from the consultants and I believe is a system problem that may disadvantage not only me but many members.)

(2) I submitted a claim from the gynaecologist where I paid cash (R2700), I was not paid back (***) because the Six additional maternity benefits are used up which is fine ( but unfair because of what I mentioned above in my first point). I have a gynaecologist not paid also . However I have R4000+ on my day to day benefits which can used for a specialist, which a gynaecologist is one. But no Bonitas won't pay. This a consider ***** because the brochure say with no exclusions "These benefits provide cover for consultations with your specialist, acute medicine, X-rays, blood tests and other out-of-hospital medical expenses."

I would love for Bonitas to give me reasonable answers.