BONITAS second biggest health aid in South Africa?

One of three worse mistakes I have ever made in my life was to join Bonitas. I have a chronic conditions and after two months with three months premiums paid in advance I still don't have a member card, have never received any of my chronic medication via their mobile pharmacy. I phoned them and request immediate refunds on all the cash I have spent on chronic and how urgent and serious my medical situation was. For a moment it felt like they all on the ball then came the usual, sir we did not receive your script ,sir only two meds of 5 were approved ,please resend your claims... At the moment I am a danger to myself and told them that but seems they don't care after all it is Friday and all yesterdays eagerness to resolve things is gone. No email or calls are rep**** to since early this morning. here I am still no member card, no medication with dangerous withdrawal symptoms and a relapse I have never had before. Do they know they are not insuring vehicles but human life's , its evident they don't care , but look miss one premium and you can a call before the debit order is late. HOW DOES ONE EXPLAIN THIS????