Bonitas ****, prosthesis, any excuse not to pay.

Bonitas claim to pay 90% of legitimate claims which makes you wonder about the 10% of LEGITIMATE CLAIMS they dont pay. I am battling with this at the moment. I am on the highest plan. As a patient who has had a masectomy my plan states I am allowed 2 prosthesis a year. When I enquired I was assured I dont need athorisation for this as it is part of my plan. 6 months later I still cannot get it paid for because what you are not told is that any excuse to not pay will do. The latest unreasonable reason given is that I obtained the item from my physiothe****** and apparently you are only allowed get it from an orthotist. This is not told to you when you enquire. The fact that you are already seeing a physiothe****** who is more than qualified to fit the items doesnt carry any weight either, you must go see yet another specialist. So your plan allows the item, you dont need authorisation, you get a qualified person to fit and supply the item, you send in a motivation when requested after the first rejection, you apply to special claims after the second and are still rejected because any excuse will do, i.e. you went to a physiothe****** not an orthotist!