NR
Ndivhuho R

1 reviews | Active since Sept 2018

17 Sept 2018, 15:02

Bonitas **** Medical Fund

I have been waiting for hospital authorization since the 21 August 2018. Every time i call , i'm told a different story. Is either they can't fund for the procedure or my DR is not contracted with them. The Network list that they have it's not accurate , it's just there for decoration. If you find a DR/Specialist... that DR/Specialist will be working at the hospital which is not on Bonitas Network. If the hospital is on their network list, the Specialist in not... so where are we supposed to go? How are we supposed to be helped?

Some of the specialists which are on the list they are not even contracted to any medical aid but Bonitas have them as their Doctors that you can use in time of need and i think this was done purposely to frustrate us.

I use to use Dr Bruno is Olivedale clinic for 3 years, then from nowhere early this year when i had to go for procedure i was told he can't help me because the hospital it's not on Bonitas network.

For those who were thinking of joining Bonitas... join at your own risk. You will die at home with a useless list.

The time i was supposed to go to Life hospital for the first, i was so much in pain, Someone from Bonitas called me to say i can't go to Life hospital because they are not going to pay. I had to cancel my appointment for admission. After 2 hour someone called again to say i can go to Life hospital, the person who called me made a mistake. I had to beg the Doctor to take me that day because they had already given my space to someone else.

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Sept 2018, 16:33
Official

Hello Ndivhuhor,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

NR
Ndivhuho R's update18 Sept 2018, 10:34
Reviewer Update
I'm still not happy I was called by two people from Bonitas yesterday Elize and Phethang. Phethang promised to call my Doctor's office first thing this morning to get some info that they before they get approve the authorization. It's 10:28 she hasn't call my Doctor, I have been waiting for a month already for this authorization. Now i'm the line requesting to speak to a Manager or Phethang i'm told i can't speak to either of them because the medical adviser is busy on my file. I need to understand why she hasn't call the Doctor's office as promised? Now the Thandeka lady says to me i'm sorry Phethang says she can't speak to you now because she doesn't have an answer for you. When i asked Thandeka why doesn't she transfer me to Phethang , she just said no Phethang can't speak to you. Just send your complain to hospital authorization. I mean this is bad So yesterday they only called to get me excited, if now they don't have an answer.
Bonitas Medical Fund
Bonitas Medical Fund's reply18 Sept 2018, 16:53
Official

Hello NdivhuhoR,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

NR
Ndivhuho R's update19 Sept 2018, 11:08
Reviewer Update
I had to drive to your offices after a month for me to get an authorisation. And again yesterday i was told that i need to pay co-payment of R1380.00. I was even phoned by your representatives. Today i'm receiving a call and another email to say sorry we are apologise we made a mistake yesterday, your co-payment is R6900 not R1380. So how do you move from R1380 to R6900. I think this done purposely so that i don't go for this procedure .
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Oct 2018, 16:12
Official

Hello NdivhuhoR,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team