Bonitas savings refund nightmare!

I left bonitas in December of 2024 and had savings of left in My account. In January of 2025 they told Me that I had to wait 5 months till May to get My refund, understandable because of the fact that providers could still claim. I submitted My documents to them in January but later in May they told Me that I have to resubmit because three months have passed for the validity of the ID certification. I then recertified My ID and stamped My bank statement then submitted. They then took a whole week only to tell Me that I have to have My bank statement certified, the police insisted they do not certify bank statements and I had to find a way to get the bank statement certified. I then submitted all the correct documents waited another week, only for them to tell Me My ID fails the verification check and that I needed to send them a photo of My ID. I sent the photo and only after another week they send Me a message that My refund has been captured and is going for final vetting. Then in June they send Me the exact same message saying the refund was captured and going for final vetting and a week later asked Me to send photos of My ID which I already have sent. I called(by the way this was probably My 10th call throughout) and the customer care agent sent them the photos again and they said 10 working days from there the refund will be paid. We are in May now and I just received a statement with the funds STILL in the account, meaning it has definitely NOT been paid. It's been 3 months, this is ridiculous!

Your finance department is horrible and treat people terrible! If you continue like this how can you expect people to join, rejoin, or stay at your fund?

I am certainly going to report this to both the ombudsman and medical aid board!

My medical aid number is ***