BONITAS SAVINGS REFUND CLAIM IGNORED BY BONITAS AFTER CHANGING OPTIONS FROM BONSAVE to Primary Select: IN APRIL 2025

I submitted a formal request for the approval of a downgrade from the Bonsave plan to the Primary Select option on 6 April 2025 and it was approved. This was due to serious financial hardship and supporting documents, including bank statements, payslips, loan agreements, mashonisa information and other relevant documentation to substantiate the information were submitted. These documents were provided to Bonitas to reflect the gravity and necessity of my situation and to motivate for a SAVINGS REFUND which was declared to be +/-R38,000.00 at the time.

The request for SAVINGS REFUND was made to protect me as their client from the dire financial strain which was already affecting my psychological safety at the time so there was indeed for an urgent relief. I am currently having suicidal thoughts as I face shame of mashonisas harassing me in the workplace for monies borrowed for survival needs since April till now. I ran away from work at some point and am frequenting the doctor due to Bonitas not having offered a sustainable and fast solution/relief to my ongoing challenges. After numerous phone calls that I made to advise them I did send a copy of a clearer ID that they requested on 17 April 2025, today Mr Themba Skhosana tells me they had sent an email my refund will be paid at the end of September 2025 due to other claims that must be paid first. I AM SUICIDAL AND LIVE IN FEAR EVERYDAY. NO LIGHTS AT HOME, NO FOOD. WE HAD TO USE CANDLES BECAUSE I CAN NO LONGER ACCESS ELECTRICITY ADVANCE. I HAVE NOT PAID RENT, THE LANDLORD GAVE ME TILL YESTERDAY OR ELSE WILL REMOVE MY FURNITURE WHEN AM AT WORK AND ALL LOAN SHOPS ARE DECLINING MY APPLICATION FOR MORE LOAN.

Tshepiso Tema was assigned the change of option task.