Bonitas savings refund

I cancelled my medical aid with Bonitas last year November, I was on bonsave and I had unused savings which I was advised I would be refunded after 4 months. Feb 2025 I received an email from then to complete the refund form and a couple of documents which I need. I called their call Centre to confirm whether they received my documents and if all is in order, they confirmed all was OK. 6 May 2025 I follow up on the status of my refund then I get told I need to submit certified bank confirmation letter which I did submit previously. None the less I resubmitted. 19 May I send a follow up email and I get a response to submit copy of ID as the one I provided failed verification. Smart ID copy was resent and I called the call Centre to confirm if all is in order and there is nothing outstanding. I was informed all will is OK and that it will take 5 to 7 working days. I have not received anything and it's past the 7 days. They don't respond to emails all I ever receive is their automated responses with reference numbers. I called again to follow up and I spoke to a lady named Mosa and she informed me that she has escalated to their finance dept as the last update she saw was on the 28th May stating that it's going for verification and processes. I feel like all this is just delay tactics. This is money I contributed and never used, they need to stick to their given time lines. It's really unacceptable that one has to go through this, if I don't call I don't get responses. My latest ref no 090625QZGDZT. I need someone to tell me what's going on. I need my money and it's already a new month.