Bonitas Savings Refund

I have written before regarding the same matter. I am waiting for money to be refunded to me from my savings from Bonitas. I have change my options to a lower option and money needs to be refunded I did that in December 2024. They informed me that you have to wait 4-5 months for the money to be refunded. It is now nearly more than a 1/2 year for that money to be refunded to me. I have send several mails they informed me the first time it is for final vetting, how long does it take for final vetting? No one can tell me when will I get my money refunded to me. Does Bonitas think they treat their members well if they owe you money you have to wait forever for that to happen. I need answers? I want that money to be refunded urgently I feel they had more than enough time to get their house in order.