RL
Real L
1 reviews | Active since Apr 2018
20 May 2021, 16:12
BONITAS Savings Refund
I have sent an escalation for a refund to BONITAS emails : *** and Cc ***.
I was advised to wait 4 months after membership is terminated then I will be able to claim as per their refund policy. Now it has been over 5 months, I contacted them again on May-17th-2021 and submitted the required documentation for them to process my refund.
Only a No-Reply email came back to me from Mbali Shabangu stating that my query has been acknowledged and sent to the "savings and refund department", but I was not told when to expect resolution, no turn-around time was communicated to me... And still no feedback from them even now.
Today exactly at 8AM, I sent a follow-up email, no one acknowledged my mail they are just quiet wherever they are. Please advise how can I get this resolved ?
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
20 May 2021, 21:58Hello Real L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind RegardsThe Bonitas Team
Bonitas Medical Fund's reply20 May 2021, 21:58
Official
Hello Real L,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind RegardsThe Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind RegardsThe Bonitas Team
Bonitas Medical Fund's replyOfficial
21 May 2021, 09:17Hello Real L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's reply21 May 2021, 09:17
Official
Hello Real L,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
21 May 2021, 11:36Hello Real L,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply21 May 2021, 11:36
Official
Hello Real L,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
RL
Real L's updateReviewer Update
21 May 2021, 12:13Hi Bonitas,
Thank you for getting back to me. I don't think we should use the word "resolved" but let's say "pending" rather until I see the funds into my account. Just as per your email it doesn't state "resolved". It says "will be paid on the 27th as stated", so this case is still pending until the mentioned date. Thank you for your prompt feedback today.
Regards
Lukhele
***
Thank you for getting back to me. I don't think we should use the word "resolved" but let's say "pending" rather until I see the funds into my account. Just as per your email it doesn't state "resolved". It says "will be paid on the 27th as stated", so this case is still pending until the mentioned date. Thank you for your prompt feedback today.
Regards
Lukhele
***
RL
Real L's update21 May 2021, 12:13
Reviewer Update
Hi Bonitas,
Thank you for getting back to me. I don't think we should use the word "resolved" but let's say "pending" rather until I see the funds into my account. Just as per your email it doesn't state "resolved". It says "will be paid on the 27th as stated", so this case is still pending until the mentioned date. Thank you for your prompt feedback today.
Regards
Lukhele
***
Thank you for getting back to me. I don't think we should use the word "resolved" but let's say "pending" rather until I see the funds into my account. Just as per your email it doesn't state "resolved". It says "will be paid on the 27th as stated", so this case is still pending until the mentioned date. Thank you for your prompt feedback today.
Regards
Lukhele
***
RL
Real L's updateReviewer Update
27 May 2021, 03:19Thank you - this case is now resolved. I have received my refund lastnight.
RL
Real L's update27 May 2021, 03:19
Reviewer Update
Thank you - this case is now resolved. I have received my refund lastnight.