Bonitas running away with my refund

I have sent a review on Hellopeter on 18/08/2020, and you won't believe that up until today my matter is not sorted with Bonitas, for the claim it was approved and I even received a notification that by the 22/07/2020 they will deposit into my account since the bill has been settled by me, even my statement was showing that the money was deposited on the 22nd but till to date it's not in my account, what came to my surprise today I received another notification that is saying they are processing the claim of which it was approved long ago so it's confusing if again they are processing, I think Bonitas employees don't know their job, from the staff to Management, I have never seen such *********** people, tomorrow morning i am phoning the media cause I think they are running away with my refund, the whole world must know that I phoned them 20 times but they are failing to deliver, they are ****** and I think this is *******ion. I will fight for this cause I have everything in black and white