1 reviews | Active since Apr 2014
Bonitas rufusing to pay an account
ON THE 12 FEBUARY 2016 I WENT TO THE DOCTOR AS MY WRIST AND HAND WAS VERY SORE. THE DOCTOR SAW ME AND GAVE ME AN INJECTION IN MY BUTTOCKS, IN THE DOCTORS ROOMS. THEN I RECEIVED AN EMAIL FROM THE DOCTOR SAYING THE MEDICAL AID IS STATING THAT I HAVE TO PAY FOR THE INJECTION EVEN THOUGH IT WAS GIVEN IN THE CONSULTATION ROOMS.ACCORDING TO THE CONTRACT WITH THE MEDICAL AID ALL WHICH IS DONE IN THE CONSULTATION ROOMS ARE COVERED BY MEDICAL AID. THE MEDICAL AID TOLD THE DOCTOR THAT IT'S DUE TO THEM NOT BEING A DESPENSING DOCTOR AND SAID THAT THEY SHOULD HAVE GIVEN ME A SCRIPT TO GET THE INJECTION AT THE PHARMACY. I THEN PHONED THE MEDICAL AID ON THE 31 MARCH 2016 (***) AT 10H00 AND SPOKE TO CORLISWA WHO TOLD ME THE SAME THING AND I SAID THAT THE PHARMACY WILL NOT AND IS NOT ALLOWED TO GIVE ME INJECTIONS. SO HOW CAN THE DOCTOR GIVE ME A SCRIPT. SHE THEN TOLD ME THAT WAS THE RULES AND THEN SHE INFORMED ME THE DOCTOR SHOULD HAVE PUT IT UNDER THE CONSALTION WHICH THEN I REP**** BY ASKING. THEN HOW DOES THE DOCTOR KEEP RECORD /STOCK FOR WHAT IS DONE IN THE ROOMS? SHE THEN TOLD ME I MUST GET A SCRIPT AND GO TO THE PHARMACY AND THE PHARMACY WILL GIVE ME THE INJECTION.
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Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
