Bonitas rude and disrespectful consultant :Petronella

I have 3 Bonitas Renal patients that had copayments app**** on their accounts. After factual motivation, the co payments were waived. I then called the claims department on the 28th May 2020, and spoke to petronella. This lady **** and said she was gonna send the claims back for reprocessing, only to find out today that she did not. Since they can only help me with only 3 days per call, i had to start with the dates petronella said she has done yesterday. Then when I called for other dates, I luckily found petronella again. And I told her she did not send my claims for reprossesing, but anyway she should just continue with the dates I called for. But the rude petronella insisted I should just give her the dates and she will do them. I told her I prefer that she does it while I hold, like the other lady did because She said the same thing the previous day but did not do as promised. She then put me on hold and played music. The phone got cut, and when I called again she was very mean and insisted I am the one who ended the call. The phone went off again and I called yet again, this time she put me straight to music. Yoh this lady is very rude and I want Bonitas to come back to me with report of what they did to this rude and disrespectful employee of theirs. I refuse to be treated like dirt just because I ama provider and she is working for a medical aid. It's not like she is doing me a favor, I gave worthy service to the patients to deserve my claims. She might be rude and disrespectful but let her not think she is anything better than us as providers. And since petronella the monster does not want to assist, Bonitas see to it that you get me someone who can assist me because I deserve these claims.