Bonitas reverses payment ten months after initial payment

Dear Bonitas

Dear Bonitas,

Kindly explain why invoice *** with service date 20 June 2022 and the amount of R601.20 was paid by Bonitas on 24 June 2022 but reversed again 28 April 2023. That is TEN months after the service date. Is that a common practice?

If I misunderstand, kindly explain what the revered payment for which Pathcare invoiced me again September 2023 is about.

I have asked these questions through my broker but did not receive a meaningful answer.

1) What does it mean when an invoice states an amount and Med Aid Reversal?

2) Why does the reversal only happen TEN MONTHS after initial payment?

3) How often do these reversals happen?

4) How will I know if payments considered completed will not pop up again somewhere in 2024 as a "Med aid reversed payment"?

Regards