Bonitas reufse to pay my consultation fee because i did not put the practice number when i nominated the doctor

I went to consult on the 18th of sep 2019 and I was told that I do not have funds and when my doctor phoned he was told that I did not nominate a doctor, however when I check my application form I did and the only thing I did not do is to provide the practice number of which I think as my medical aid when capturing my application they should have picked it up that there is missing information and notify me as a client. Now as a result of that my claim for June was not paid because they were looking at my out of network benefits which was finished even though the doctor I went to is the same doc I nominated.

and now am owing the doctor . when i phoned i am told that i must pay the doctor even though i have funds available . and this is not the first time they did not payout my claim i am currently paying the hospital R900 that was not payed last year.