Bonitas rejecting claims without a valid reason

Claim one VRG***: I am on a plan where a co-payment is to my Doctor after consultation. I visited my Doctor on 4 November 2025 and I paid the full amount. When I submitted the claim for the balance to be reimbursed, it was rejected for "Not Covered Unless PMB". I have been a patient at that practice for 2 years. Claim two VRG***: On my second visit to the Doctor on 3 January 2026, I paid the full amount to the Doctor and when I submitted the claim to have the funds reimbursed, Bonitas paid the difference to the Doctor's practice instead of to me (this means that I paid in the Doctor in full and then Bonitas paid the balance to them as well; the balance should have been paid to me). I would like both of these issues rectified as soon as possible please.