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sibahle M

1 reviews | Active since Jan 2021

07 Jun 2023, 11:20

BONITAS REJECTING CLAIMS AND NOT UPDATING NETWORK PROVIDER LIST ON TIME

Bonitas BonStart Plus is terrible . I have 2 claims rejected simply because they have removed doctor on network without updating the list on the website . You will go consult to a network provider and still get your claim rejected !! how does it make sense that every single time you fall ill you have to call Bonitas to find a network provider ??? what is the point of the website ?? how can you remove providers without regularly informing your clients of any changes happening ??? what a terrible medical aid . All you do is take our money and not pay claims . DISGUSTING!!!!!!!!!!!!!!!!!!!!!!!!!!!Definitely taking you to Ombudsman!!!!!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Jun 2023, 11:37
Official
Hello sibahle M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas