FA
Francina A

1 reviews | Active since Mar 2023

20 Dec 2024, 20:05

Bonitas reinstated my medical aid without my consent

I Mr Pieter Ackerman bonitas medical aid no *** are now trying for over eight months to cancel my Bonitas medical aid. Since the day I started on Bonitas I explained to them that with the late joiners fee it is impossible for me to afford this medical aid so I will not be able to take it. Because I cannot afford it. Several emails later and they reinstated my medical aid and still want to deduct money on a monthly basis. I am giving up on this. This is the worst medical aid and service I every received from a service provider. The more emails you send the more the more they ignore you. No one ask them to reinstate my medical aid they did this without my consent. It does not help talking to them on whats up. They ask you to send a email or complete a form. I do not know how many times I still need to send emails/Whatsups and contacting them for them to take me seriously. I do not want this medical aid. I cannot afford it.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Dec 2024, 22:05
Official
Hello Francina A
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours. 
 
Kind Regards
  
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Dec 2024, 09:36
Official
Hello Francina A

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team