SS
Sandi S
1 reviews | Active since Oct 2016
03 Jun 2026, 01:33
Bonitas refusing to payout medical aid savings that where cancelled in december 2025
I terminated my medical Aid with Bonitas on the 31st December 2025. According to their policy they where to pay out my savings by the 1st week of May 2026, that has not happened. I am sent from pillar to post, as they have now been bought by Momentum and are no longer under Medscheme, as from the 1st of June. This is an administrative blunder, people should really be careful, as there was no communication to the policy holders.
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
03 Jun 2026, 09:18Hi Sandi,
We sincerely apologise for the experience you’ve had and the frustration caused. We understand your concerns and recognise that this is not the level of service we aim to provide.
Your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving it as quickly as possible.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply03 Jun 2026, 09:18
Official
Hi Sandi,
We sincerely apologise for the experience you’ve had and the frustration caused. We understand your concerns and recognise that this is not the level of service we aim to provide.
Your matter has been escalated for urgent attention, and our team will contact you directly to assist in resolving it as quickly as possible.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's replyOfficial
03 Jun 2026, 15:39Hi Sandi,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your query as a priority.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply03 Jun 2026, 15:39
Official
Hi Sandi,
Further to our previous response, our team has attempted to contact you using the details provided but has been unsuccessful.
Kindly share a suitable time for us to reach you so we can assist in resolving your query as a priority.
Kind regards,
Bonitas team
Bonitas team
SS
Sandi S's updateReviewer Update
04 Jun 2026, 05:46Dear Bonitas,
Please contact me today the 4th of June 2026 at 09:00am, I will be waiting for your call.
Regards
Please contact me today the 4th of June 2026 at 09:00am, I will be waiting for your call.
Regards
SS
Sandi S's update04 Jun 2026, 05:46
Reviewer Update
Dear Bonitas,
Please contact me today the 4th of June 2026 at 09:00am, I will be waiting for your call.
Regards
Please contact me today the 4th of June 2026 at 09:00am, I will be waiting for your call.
Regards
Bonitas Medical Fund's replyOfficial
04 Jun 2026, 09:46Hi Sandi,
Thank you for taking our call this morning and for providing the relevant information.
Your matter is being attended to, and we will continue assisting you to resolve this as a priority.
Kind regards,
Bonitas team
Bonitas team
Bonitas Medical Fund's reply04 Jun 2026, 09:46
Official
Hi Sandi,
Thank you for taking our call this morning and for providing the relevant information.
Your matter is being attended to, and we will continue assisting you to resolve this as a priority.
Kind regards,
Bonitas team
Bonitas team
SS
Sandi S's updateReviewer Update
08 Jun 2026, 12:51The issue has not yet been resolved, Still waiting for feedback from Mzomuhle Mlaba from Momentum health. They seem not to know how to handle the issue and we as policy members are suffering due to this.
SS
Sandi S's update08 Jun 2026, 12:51
Reviewer Update
The issue has not yet been resolved, Still waiting for feedback from Mzomuhle Mlaba from Momentum health. They seem not to know how to handle the issue and we as policy members are suffering due to this.