MK
Meezy K
1 reviews | Active since Jun 2022
18 Feb 2025, 14:50
Bonitas refusing to fix their mess
Bonitas now refusing to debit my mum's bank account after the fiasco they caused after they received my mum's income verification docs but debited her account for 13k. They keep asking me to do a manual payment when I have now requested more than once to debit the premium due from her bank account. I live away from my elderly mum. She has no clue about eft. I dont have the cash to eft it. The money is in her bank account but they refuse to debit the account. Why do you not help your clients Bonitas?
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
18 Feb 2025, 15:28Hello Meezy K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2025, 15:28
Official
Hello Meezy K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
20 Feb 2025, 15:46Hello Meezy K
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply20 Feb 2025, 15:46
Official
Hello Meezy K
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication from our Boncap department, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team