LM
Lesley M
1 reviews | Active since Sept 2016
27 Aug 2023, 11:08
Bonitas refuses to pay for physiotherapy treatment of a PMB condition.
I have been treating a patient with a PMB condition who was referred by his oncologist for treatment. Bonitas has refused to pay for his treatment which is unacceptable. His PMB is registered with them, as such they are well aware of his condition and all treatments should be paid in full from the PMB section.
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Bonitas Medical Fund's replyOfficial
27 Aug 2023, 19:47Hello Lesley M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 Aug 2023, 19:47
Official
Hello Lesley M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team