BONITAS refuses to do payment reversal

On the 31 August I submitted a claim and no feedback received on this claim and only on Monday the 14th September when i followed up with the call center that i was informed that the claim was processed and money paid to the doctor's account. I have logged several queries complaining about the service they have provided in this matter until now nobody has contact me back regarding this claim. <br> <br> 1. Bonitas is not owning to the fact that they have made a mistake with this claim<br> 2. No feedback received from them of this query<br> 3. Why must the customer suffer the consequences of their carelessness <br> <br> What is need is my claim ASAP<br>