RS
Rajeeve S

1 reviews | Active since Jul 2015

18 Jul 2015, 14:51

Bonitas refuses to cover medical expenses

Bonitas Boncap refuses to cover medical expenses for a life threatening operation that I need on both my legs. The veins in my legs have burst and requires urgent surgery. My vascular surgeon booked for surgery at St Augustine Hospital for this Tuesday but had to cancel because Bonitas refused to cover the expenses saying blatantly that this procedure is a scheme exclusion. what the hell. This was not what I expected from Bonitas. This was not in the contract and was definitely not explained to me when I joined Bonitas. My operation costs R40000 and where must I get this type of money from. I'm going to complain to the Medical Schemes Ombudsman. it is my constitutional right to get medical treatment and after all I have a medical aid that must assist me.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jul 2015, 16:03
Official
Hello rajeevesingh,


Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team