1 reviews | Active since Mar 2011
BONITAS REFUSES SIMVASTATIN FOR INSULIN DEPENDENT DIABETIC OF 22 YEARS????
<p>I am COMPLAINING about BONITAS on behalf of my daughter who is a MEDICAL PRACTITIONER and who has been suffering from INSULIN DEPENDANT DIABETES MELLITUS for the last 23 years. At her last 2 visits to her DIABETOLOGIST/ENDOCRINOLOGIST her cholesterol level has been elevated. Her doctor therefore motivated to Bonitas that she be put on Simvastatin as a CHRONIC medication. Bonitas declined this application as indicated below:</p> <p>CHRONIC MEDICINE MANAGEMENT</p> <p>Feedback on your application</p> <p>Patient Name: Johara Khan</p> <p>Medicine Application Number: BON ********** 371</p> <p>Member: ********** 6409 (00)</p> <p>Below is more specific feedback on your application for chronic medicine. We have sent your prescribing doctor a</p> <p>copy of this letter as this information can be quite clinical and is mostly intended to inform the doctor about the</p> <p>decision. Your doctor is welcome to call the Healthcare Professional Managed Care Call Centre on ***</p> <p>to discuss this further.</p> <p>NOTE: If your request has been declined, please discuss the reason with your doctor and ensure that he/she</p> <p>provided any extra clinical information that was requested.</p> <p>* Authorisation for payment of ASPEN SIMVASTATIN has been declined. Your request will be reassessed if the</p> <p>following is submitted to Chronic Medicine Management:</p> <p>(a) initial and most recent fasting lipogram results</p> <p>(b) recent TSH levels</p> <p>(c) information required to assess risk (BP, smoker, etc.).</p> <p>(d) confirm if patient has diabetes mellitus type 1 with microalbuminuria/proteinuria ,with 2 readings</p> <p>Treatment should be initiated at the lowest possible starting dose. Higher doses will only be considered if target</p> <p>levels are not reached on the low starting dose.</p> <p>After acceding to the above requirements she was AGAIN declined as per below:</p> <p>CHRONIC MEDICINE MANAGEMENT<br />Feedback on your application<br />Patient Name: Johara Khan<br />Medicine Application Number: BON ********** 371<br />Member: ********** 6409 (00)<br />Below is more specific feedback on your application for chronic medicine. We have sent your prescribing doctor a<br />copy of this letter as this information can be quite clinical and is mostly intended to inform the doctor about the<br />decision. Your doctor is welcome to call the Healthcare Professional Managed Care Call Centre on ***<br />to discuss this further.<br />NOTE: If your request has been declined, please discuss the reason with your doctor and ensure that he/she<br />provided any extra clinical information that was requested.<br />* Authorisation for payment of the condition - Hyperlipidaemia, unspecified - has been declined. Funding of this<br />diagnosis is only considered for patients who meet risk score criteria, as set out by the Medical Schemes<br />Regulations that define funding obligations. Contact Chronic Medicine Management if you need more<br />information.</p> <p>THE IRONY IS THAT I HAVE HEARD FROM AN OLD GP THAT BONITAS INSTRUCTS THEM TO START STATIN TREATMENT FOR DIABETICS SOONER RATHER THAN LATER. IN FACT I WAS TOLD THAT GP's ARE PENALISED FOR NOT DOING THIS BY BEING PAID A LOWER RATE. HOW THEN DOES BONITAS JUSTIFY DENYING AN IDDM PATIENT OF 23 YEARS WITH ELEVATED CHOLESTEROL LEVELS AT HER LAST 2 VISITS (OVER A PERIOD OF BETWEEN 1-2 YEARS). </p> <p>I EXPECT THIS MATTER TO BE RESOLVED ASAP OTHERWISE I WILL USE MORE DIRECT METHODS THAN HELLO PETER TO DEAL WITH BONITAS. OUR CONTACT DETAILS ARE AS PER BELOW:</p> <p>I AM DR AA KHAN - CELL - ********** 416</p> <p>MY DAUGHTER IS DR JOHARA KHAN CELL - ********** 206.</p>
Hello Dr AbieKhan,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Dr AbieKhan,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello DrAbieKhan,
Thank you for submitting a comment to us through Hello Peter.
Please be advised that the case has been sent to Chronic Medicine Management (CMM) to be re- assessed. Once the case has been re-assessed by CMM, it will be referred to our medical advisor for review and feedback will be provided once available.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team.
Hello DrAbieKhan,
Thank you for submitting a comment to us through Hello Peter.
Please be advised that the case has been sent to Chronic Medicine Management (CMM) to be re- assessed. Once the case has been re-assessed by CMM, it will be referred to our medical advisor for review and feedback will be provided once available.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team.
