BONITAS REFUSES LIFE-CHANGING THEATRE PROCEDURE

I am extremely disappointed with the experience I had with Bonitas. For the past 3 to 4 years I visited the Back Clinic due to severe pain in my back which only resulted in temporary pain relief. I contacted The Back Clinic again during June 2025 who have sent Bonitas Back & Neck department a motivation who bluntly declined the application as, according to them, I am only allowed to visit the Back Clinic once per year (12 sessions).

I was forced to visit the neurosurgeon on 16 October 2025 who requested for an MRI and CT scan. The neurosurgeon clearly advised that a back operation is required as no conservative method will heal me from pain. The theatre procedure was scheduled for 05 November 2025 and the MRI - , CT scan report and a motivation letter were forwarded to Bonitas.

I contacted Bonitas on a daily basis, sometimes two times a day, just to hear that the case is with the medical advisors. Eventually I was advised that the case has been declined. I then appealed, but Bonitas still refused to approve a medically necessary back surgery even after my MRI clearly indicated the damage.

They had no problem covering thousands for The Back Clinic sessions, yet now refuse the one procedure that could truly help me to be free of pain.

To me this is not only negligence, but pure cruelty. I have paid my premiums faithfully, trusted Bonitas for years and now when I desperately need real help, they abandon me.

I am asking myself - how can a medical aid justify spending so much on "treatments", but deny a proven doctor-recommended operation.

I am so so tired, in extreme pain and cannot lead a normal life as I cannot stand for long or when have to do shopping, lean onto a trolley.

Bonitas must stop hiding behind policies and start caring for their members. Bonitas approve my surgery and give me back my quality of life!