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Lizelle F

1 reviews | Active since Mar 2018

14 Oct 2025, 18:53

Bonitas refuses life-changing surgery while paying thousands for useless treatments

I’ve been a loyal Bonitas member for years, paying thousands monthly. For over five months, I’ve been in severe constant pain from a large cyst on my spine. Bonitas is refusing to approve a medically necessary neck surgery even after my MRI clearly showed the damage. They had no problem paying thousands for 12 back clinic sessions that did absolutely nothing, yet now they refuse the one procedure that could truly help me.

This is not just negligence, it’s cruelty. I’ve paid my premiums faithfully, trusted Bonitas for years, and now when I desperately need real help, they abandon me. How can a medical aid justify spending so much on failed “treatments” but deny a proven, doctor-recommended operation?

I am tired, in pain, and losing hope. Bonitas, stop hiding behind policies and start caring about your members. Approve my surgery and give me my quality of life back.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Oct 2025, 09:14
Official
Hello Lizelle F

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. We will investigate this matter. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
 Bonitas Team
LF
Lizelle F's update17 Oct 2025, 11:27
Reviewer Update
I am extremely disappointed with the lack of response from Bonitas. After my previous complaint, I only received one phone call, and since then no one has followed up. My surgery is booked for 22 October, and time is running out.Bonitas keeps asking for the same medical reports that were already submitted. They say declined cases are reviewed, but it’s clear that no one is actually reviewing mine. I have done everything I was asked to do, yet I am being ignored when I need help the most.I phoned again today and was on hold for 14 minutes before getting nowhere. This is not just poor service, it’s people’s health and lives that are affected by these delays.Bonitas, please take responsibility and review my case urgently.