1 reviews | Active since Dec 2012
Bonitas refuses claim with no reason
Bonitas refuses to pay for an injection that I need in my pregnancy. My blood group is negative and thus I need an Rhesugam anti D injection which was prescribed by my doctor in 2 doses due to the possibility of my baby being a positive blood group and my body rejecting the baby's blood, its it medically NECESSARY! Bonitas covered the cost of the 1st injection, but have put an exclusion on the 2nd dose which nobody can give me an explanation for. I called in twice and spent 18 mins on the first call and over 30 mins on the second call with no resolution. The agent told me to tell the doctor to call in, which the doctors office said they dont deal with individual claims (understandable, otherwise they would be inundated with these claims!) The call center agents are clueless and not helpful at all as I spend most of my time listening to the music in the background!
Can someone call me back urgently as I need to administer this injection before 37 weeks passes in my pregnancy.
Hi roshika23,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hi roshika23,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hi roshika23,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hi roshika23,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello roshika23,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello roshika23,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello roshika23,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team
Hello roshika23,
Thank you for your encouraging message.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.
We appreciate you taking time to comment on your experiences with us.
Regards,
Bonitas Team