Bonitas refused to pay my rend claim for my wheelchair tyres saying my wheelchair tyres are an accessory- how do wheelchairs move if not without their wheels

Do not trust or use Bonitas AID

A month ago I had changed the tyres for my wheelchair and paid cash for it at CE Mobility, and knowing it is covered under my savings for wheelchair medical appliances I would claim the money back. I put in the claim for refund and it was rejected stating that the tyres for my wheelchair are AN ACESSORY. I called them to enquire why they would reject the claim because how else would a wheelchair move without its tyres the agent I spoke to gave me the run around and said wheelchair medical appliances have their own special division. I should wait a week they will respond I waited two weeks expecting to hear from them so today I finally call and they say they can’t help me with my claim because they don’t have that information because of the administrative change, the same change they announced in January so from Jan till now they haven’t been migrating data anyways I speak to a manager at their call centre rude and entitled as ever saying it’s not his problem he can’t take accountability for something he knows nothing about I should put In a claim and we talk from there today marks 1 MONTH since I put through that initial claim now I need to put through another one Paul Surstenburg is the manager I spoke to I can’t believe I pay this company over 30k a year for them to tell me my wheels for my wheelchair are an accessory so they will not pay me back even though it’s covered