Bonitas refused to cover accident under current active policy

<p>In the process of immigrating my parents decided to ensure they were covered for any accidents until a specified date (as mentioned and discussed with Bonitas staff) at Bonitas medical.</p> <p>pay,nets were made on time, information and details wee in full and correct, Bonitas informed my parents that the cover was in full for accidents and they had given notice to have this cover until 2 February 2017.</p> <p> </p> <p>Unfortunately Bonitas were put to the test when my mom slipped on a step at home and broke her ankle in 2 places. My parents went to wilgeheuwel hospital to be told that my mom was not covered for any procedure, any night stay, any medication, THEY WERE NOT COVERED FOR ANYTHING!!!! </p> <p> </p> <p>Bonitas failed to inform my parents that there would be a probation period for 3 months during this transition, my mother CLEARLY asked Bonitas to "ensure she has medical cover for if anything accident related happens" The Bonitas appointed salesperson informed "Yes, you are now covered for any accident related claims.</p> <p> </p> <p>Due to Bonitas not covering my parent they had no choice but to pay R80 000 to have the procedure take place and ensure my mothers health was restored. I myself was once a member of Bonitas - NOT ANYMORE, I had family members on Bonitas - NOT ANYMORE, I had 2 friends on Bonitas - NOT ANYMORE! </p> <p> </p> <p>How dare are bonitas FAIL TO INFORM customers of the exact details and specifications within their contracts, how dare you take people and people's money for granted! How dare you be so *********! </p> <p> </p> <p>I will ill try my utmost best to have anyone I know cancel their Bonitas policy ASAP. I will never forgive a company that shows such disrespect to its customers and I will continue to take this further into newspapers, magazines and any form of social media possible! You have my word!!!!!!! Which is clearly a lot stronger than yours! </p> <p> </p> <p>Feel like you can stop me - call me, pay the bill and I will STOP,</p>