Bonitas : Refund my Savings, I terminated membership last year August 2024

Hello Peter

It has taken Bonitas over 6 months to refund me my Savings after terminating membership with them.

Poor service and changing goal posts.

Every month, we are asked to submit proof of bank account and ID: One time it was send a clear copy Next time, certify it The next, resend the form.

After confirming the membership months ago, I still received a member statement. Why? Why aren't they processing the refunds?

With each call, the matter will be escalated. We have a collection of call reference numbers that have not resulted in getting our money back.

Excuses include: It was sent to finance for final verification. We will escalate (we are 3 escalations in without clear way forward or an actual refund)