Bonitas - Refund finally resolved through Sibongile Daniels

With the system changing over, our membership being suspended and paying our own bills. It has been 3 months to resolve my refund - Going from one agent to another and then being told the wrong information, I finally managed to get through to an incredible empathetic, understanding agent that resolved my query within a week - SIBONGILE DANIELS - You assisted me with professionalism, apologetic and you even worked after hours to help me. You are an asset to Bonitas. I hope they see that. Thank you for your dedication in resolving my query so fast.