SI
Steven I
1 reviews | Active since Sept 2022
23 Jul 2025, 10:11
Bonitas refund con artists
Service from Bonitas is beyond a joke. Have been trying to wrap up my mom's estate. I have jumped through all the hoops and made more than 50 calls, which have apparently have been escalated, to try have have the savings refunded. Every time I call there is a new story, clearer ID, proof of Estate account, Bank Statement from Estate account etc. This has been done multiple times and nobody can give me a straight answer. Nobody calls back as promised, this has been going on for over 6 months now, utter ridiculous and unacceptable
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
23 Jul 2025, 10:20 Hello Steven I
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply23 Jul 2025, 10:20
Official
Hello Steven I
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
23 Jul 2025, 11:13 Hello Steven I
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to the finance department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to the finance department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 Jul 2025, 11:13
Official
Hello Steven I
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to the finance department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We have escalated your query to the finance department for assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SI
Steven I's updateReviewer Update
01 Aug 2025, 13:51Typical zero communication from Bonitas.
It has been over a week since this complaint and not a word.
I have called another few times and get told the same thing, it will get escalated to the finance department.
Bonitas, you are a joke
It has been over a week since this complaint and not a word.
I have called another few times and get told the same thing, it will get escalated to the finance department.
Bonitas, you are a joke
SI
Steven I's update01 Aug 2025, 13:51
Reviewer Update
Typical zero communication from Bonitas.
It has been over a week since this complaint and not a word.
I have called another few times and get told the same thing, it will get escalated to the finance department.
Bonitas, you are a joke
It has been over a week since this complaint and not a word.
I have called another few times and get told the same thing, it will get escalated to the finance department.
Bonitas, you are a joke