Bonitas refund

Hi,

My medical aid was terminated in December 2024. I requested for my savings to be refunded, all documentation was submitted and I completed the 4 months waiting period. I received confirmation that my refund has been processed and sent to the finance department for final vetting. I made multiple calls and each time I was given a different waiting time. Yet still the payment hasn't been received. This is absolutely frustrating and unprofessional for such a big, well established company. No one knows what is going on. Some members has already been paid however, there is a large number of people that hasn't been paid. The rules and processes need to apply to all members. Extremely frustrated with the lack of urgency and the lack of communication from this company.