1 reviews | Active since Jul 2018
Bonitas Refund and Call Centre
Submitted a refund claim with Bonitas on the 5th of June 2018 with the supporting documents, I had to call the call Centre about 4 times to find out what is the feedback regarding my claims and every time I was just told that they did receive everything and it has been submitted for processing. then I received a statement saying that I will receive my refund on the 4th July 2018 which is almost a month later after I have been told that the process takes 10 - 15 days. its currently the 11th July 2018 and still no refund... call the call Centre again, now I'm being told that they did not receive an authorize referring code from the doctor. Now I have to start the whole claims process again but I have phoned 4 times before trying to check if all is ok.
Hi Loux88,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hi Loux88,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello Loux88,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Loux88,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello Loux88,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello Loux88,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team