1 reviews | Active since Jul 2017
Bonitas refund
<p>I cancelled my medical aid at inception,. They still took the money. They sent me a form in the mail to fill in and send back to claim my refund. It has been over six months since I cancelled my policy. I have sent the completed form and supporting documents four or five times already and have phoned them twice. Everytime I get a new reference number and get told to wait 5-7 working days. I am sorry but 5-7 working days does not apply at this stage anymore. Pay back my money immediately! Ref 040717QBZ9MS. I have looked on HP and I am by no means the first person to complain about this exact issue. I am reporting them tomorrow.</p>
Hello gvr116302,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello gvr116302,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello gvr116302,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello gvr116302,
Thank you for submitting a comment to us through Hellopeter.
According to the conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team