Bonitas Query
reply to my question was not answered and then said rate the service so rated 1 as the service was terrible and the question not answered, trying to obtain my HB pressure meds via pharmacy direct and Bonitas kept on blaming Pharmacy Direct when Pharmacy Direct screen shot the details that Bonitas rejected the claim and Pharmacy Direct is waiting for authorsation, I asked what the reason is and nobody can tell me. Pharmacy Direct is sending the meds today
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Replies (2)
Bonitas Medical Fund's replyOfficial
02 Jun 2021, 14:01Hello Priscilla W,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's reply02 Jun 2021, 14:01
Official
Hello Priscilla W,
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.
We appreciate your patience while we are resolving this query for you. Kind Regards,
The Bonitas Team
Bonitas Medical Fund's replyOfficial
06 Jun 2021, 17:10Hello Priscilla W, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team
Bonitas Medical Fund's reply06 Jun 2021, 17:10
Official
Hello Priscilla W, Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We also encourage you to take time and revisit your review, it will mean a lot to us. We apologise for any inconvenience caused to you. Thanks and regards, Bonitas Team