Bonitas "quality healthcare" is a disgrace.

Bonitas Medical Fund is more interested in your monthly contribution than providing a good service to their customers! I went to my GP for a cure for my lower back pain. I received analgesia that had minimal to no affect on my symptoms. I was then referred to a neurosurgeon and further imaging (MRI and x-ray) was done. Due to the debilitating nature of the lower back pain and nil relief on analgesia, the neurosurgeon recommended surgery. Bonitas immediately declined authorisation and I was informed that I need to register with the Bonitas Back and Neck Program. After successful registration I was enrolled. I went for my assessment and the doctor at the Back and Neck Program informed me that I will need surgery. I was informed that the program will not work due to my condition and I have to go for surgery. The motivation was submitted to Bonitas and IMMEDIATELY the authorisation was declined again. No alternative options were provided. Quote from the Bonitas PMB document, "WHAT IF I NEED MORE TREATMENT THAN IS LISTED IN MY CARE PLAN? If you need treatment and care in excess of your Care Plan, a clinical motivation must be provided and assessed before more services will be covered." You got the motivation from YOUR selected Doctor and you still decline! What is the point of having medical aid if Bonitas do not even honor their own underwriting?? Bonitas is just another medical aid where you are just a number and not a service provider that go the extra mile to assist one of their 730 000 beneficiaries. Bonitas you can remove "quality healthcare" from your Company information as you DO NOT provide "quality healthcare" to all your beneficiaries. Congrats on your R4 billion financial stability, it clearly shows where your priority lies! As long as I keep paying you get more financial stability!! Bonitas is a disgrace!