Bonitas puts money first before members health!

I was amalgamated from Nedgroup medical aid to Bonitas and it has been the worst decision ever.On the 23/11/2021 my cardiologist did a full medical examination on me and prescribed Foxiga he also sent test results and a motivational letter,this was approved by Nedgroup.When I joined Bonitas they then declined this medication,I had to call several times then it was approved but now I had to pay a Co payment which with my previous medical aid I did not pay a Co payment.I was collecting my chronic meds from Clicks since January 2022 then Bonitas stated that I should use pharmacy direct or I will be liable for Co payments etc.I registered on pharmacy direct and submitted my script.I was called on Friday 22/07/2022 and informed that some of my chronic medicines were declined.The person from Pharmacy direct was rude and did not want to comprehend that my meds have run out and I only have supply till Saturday.I then contacted Bonitas no help from the consultant I requested to speak to a manager no surprise as usual no managers available they all have left for the day...normal excuse.I explained to this person that I don't have meds from Sunday and this could be detrimental to my health,he di not care he told me to buy them cash,I asked if why should I do so when I have medical aid and also I only receive my salary on Monday...I also mentioned that my cardiologist did send a motivational letter and test results to Nedgroup for Foxiga to be approved,he says that they don't have any motivational letters...so I must obtain this from the doctor.So I still have not received my medication and I feel sick this morning as I have not taken meds since Sunday.Bonitas is the worst medical aid and they put money before their members health,so now I must make calls and stress myself more and Bonitas don't give a darn,worst medical aid I have ever been on,stay away from this medical aid,they don't care about you or your health,just money and how they can save money!