LB
Leslie B
1 reviews | Active since Jan 2018
06 Jan 2023, 09:08
Bonitas - Putrid customer service
1. Contacted Hippo for Medical Aid assistance 2. received 3 quotes, decided on Bonitas for myself and my 2 daughters 3. my current medical aid would expire ***2 4. i have uninterrupted medical aid for several years 5. mistake number 1 they only confirmed for myself and 1 daughter, i followed up and told that this was now resolved 6. the Bonitas underwriting letter (QID 040123QGDVY0)stated that i would be covered 100% for the first 3 months 7. Aliche Pelser from Curemed, thought it was a mistake 8. today i was told that it might be because i am over 45 and high risk. Might be. No cer*****y. 7. I have been waiting for 3 days to understand why? I am scared this will impact me should i decide to now go with another medical aid due to Bonita's poor customer service, of why i was warned. MI***
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Replies (4)LB
Leslie B's updateReviewer Update
06 Jan 2023, 09:27Reason for conditional underwiting : Kindly note that as per the Bonitas scheme rules and underwriting policy, the underwriting decision is made based on the information received - the completed application form and the copies of the certificate of memberships from previous medical aid covers. is this clear to anyone? i will be paying the full fee but not receiving the ful cover?
LB
Leslie B's update06 Jan 2023, 09:27
Reviewer Update
Reason for conditional underwiting : Kindly note that as per the Bonitas scheme rules and underwriting policy, the underwriting decision is made based on the information received - the completed application form and the copies of the certificate of memberships from previous medical aid covers. is this clear to anyone? i will be paying the full fee but not receiving the ful cover?
Bonitas Medical Fund's replyOfficial
06 Jan 2023, 09:31Hello Leslie B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply06 Jan 2023, 09:31
Official
Hello Leslie B
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
LB
Leslie B's updateReviewer Update
12 Jan 2023, 21:31Hi Still no response from Bonitas?
also, will i be able to claim for the first 3 months that they have excluded at the end of the exclusion period?
all my colleagues do not understand why the exclusion period was app**** when there was no interruption to my medical aid membership and that it is based on my age. something which was not specifically mentioned when i first made my enquiries.
also, will i be able to claim for the first 3 months that they have excluded at the end of the exclusion period?
all my colleagues do not understand why the exclusion period was app**** when there was no interruption to my medical aid membership and that it is based on my age. something which was not specifically mentioned when i first made my enquiries.
LB
Leslie B's update12 Jan 2023, 21:31
Reviewer Update
Hi Still no response from Bonitas?
also, will i be able to claim for the first 3 months that they have excluded at the end of the exclusion period?
all my colleagues do not understand why the exclusion period was app**** when there was no interruption to my medical aid membership and that it is based on my age. something which was not specifically mentioned when i first made my enquiries.
also, will i be able to claim for the first 3 months that they have excluded at the end of the exclusion period?
all my colleagues do not understand why the exclusion period was app**** when there was no interruption to my medical aid membership and that it is based on my age. something which was not specifically mentioned when i first made my enquiries.
LB
Leslie B's updateReviewer Update
12 May 2023, 11:29This has been the worst 5 months of my Medical Aid history.
I have submitted complaints via Bonitas Twitter, Instagram, email, telephone, app, whatsapp and very few of these channels either work or do i get any response from.
Latest issue:
Birth control apparently is not seen as being part of preventative care, but rather chronic medication.
Which means that I have to register on Pharmacy Direct+ get a new script + (the old one is with Clicks)+upload to the Pharmacy Direct website +had trouble uploading a copy+emailed for assistance to upload script provided+received multiple sms'es confirming "receipt of my document"/glitch in the system, lastly i received an email rejecting my script because it does NOT qualify to be chronic medication!
I have submitted complaints via Bonitas Twitter, Instagram, email, telephone, app, whatsapp and very few of these channels either work or do i get any response from.
Latest issue:
Birth control apparently is not seen as being part of preventative care, but rather chronic medication.
Which means that I have to register on Pharmacy Direct+ get a new script + (the old one is with Clicks)+upload to the Pharmacy Direct website +had trouble uploading a copy+emailed for assistance to upload script provided+received multiple sms'es confirming "receipt of my document"/glitch in the system, lastly i received an email rejecting my script because it does NOT qualify to be chronic medication!
LB
Leslie B's update12 May 2023, 11:29
Reviewer Update
This has been the worst 5 months of my Medical Aid history.
I have submitted complaints via Bonitas Twitter, Instagram, email, telephone, app, whatsapp and very few of these channels either work or do i get any response from.
Latest issue:
Birth control apparently is not seen as being part of preventative care, but rather chronic medication.
Which means that I have to register on Pharmacy Direct+ get a new script + (the old one is with Clicks)+upload to the Pharmacy Direct website +had trouble uploading a copy+emailed for assistance to upload script provided+received multiple sms'es confirming "receipt of my document"/glitch in the system, lastly i received an email rejecting my script because it does NOT qualify to be chronic medication!
I have submitted complaints via Bonitas Twitter, Instagram, email, telephone, app, whatsapp and very few of these channels either work or do i get any response from.
Latest issue:
Birth control apparently is not seen as being part of preventative care, but rather chronic medication.
Which means that I have to register on Pharmacy Direct+ get a new script + (the old one is with Clicks)+upload to the Pharmacy Direct website +had trouble uploading a copy+emailed for assistance to upload script provided+received multiple sms'es confirming "receipt of my document"/glitch in the system, lastly i received an email rejecting my script because it does NOT qualify to be chronic medication!