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Samantha Y
1 reviews | Active since Mar 2013
08 Feb 2024, 13:02
Bonitas put my newborn baby on a 3 month window period
I’ve been with Bonitas since 2014, had a baby on the 19 of December 2023. I tried to add my newborn as a dependent and Bonitas added her but her cover only goes through in 3 months, so now I have a newborn baby with no medical aid. It’s the most ridiculous thing I’ve ever heard of. My broker told me I had 60 days to register her, which I have in a voicenote, I registered her a little after 30 days. I am a single mom and was very ill the first 15 days after I gave birth so it’s been extremely challenging having a newborn baby and sorting out admin and now I have to deal with this.
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Replies (2)
Bonitas Medical Fund's replyOfficial
08 Feb 2024, 13:34Hello Samantha Y
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Feb 2024, 13:34
Official
Hello Samantha Y
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
12 Feb 2024, 17:16 Hello Samantha Y
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply12 Feb 2024, 17:16
Official
Hello Samantha Y
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team