1 reviews | Active since Dec 2013
Bonitas providing even less for higher benefit charges and **** so in an underhanded manner.
Bonitas have increased their contributions by over 10% but have also decreased what they are prepared to pay for. I have suffered from insomnia for many years and although I have been with Bonitas for over 20 years ( not by choice) and with the same GP for over 30 years and have always been prescribed sleeping pills which Bonitas have always paid for ( if I have funds)they have suddenly decided to only pay for 120 x sleeping pills per member in any year. This decision was taken without any notification to me and took at least 10 emails from me, most of which were not rep**** to, or rep**** to in a meaningless manner. As I understand the functions, the GP prescribes the medication, the Pharmacist dispenses the medication and the medical aid pays provided the prescription is valid and funds are available. It is not the duty of the medical aid to decided which or how much medication its members should take. All that happens now is that Bonitas charges more in monthly fees but provides less in return. Also it does this in a totally underhanded manner. After having no luck with Bonitas I have emailed Complaints at the Council of Medical Aid Schemes only to find that their email is full. What is more worrying is that by doing some research I have established that has withdrawn their support for Bonitas. Maybe Bonitas just does not have the money to fund their operations.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
This is exactly my point. I have a very well qualified GP who has spent years working out which sleeping pills work the best for me but Bonitas decides that they will only pay for 120 pills per year.
What right does the medical aid have to override a GP . By not paying for this type of sleeping pill does not stop the medical aid member from getting the pills, it just saves Bonitas from having to pay for them. I am still waiting for a response from the Council of Medical Aid Schemes and will if required take the matter to the ombudsman. It woulds be interesting to get a legal opinion as the manufacturers of these pills are being treated unfairly.
Also interesting that Bonitas referred me to their site for a notification of this supposedly sent out in September last year. Being 76 I am not that computer literate and cant find what they are referring to. Why not just quote in their response why they wont pay for these type of pills
This is exactly my point. I have a very well qualified GP who has spent years working out which sleeping pills work the best for me but Bonitas decides that they will only pay for 120 pills per year.
What right does the medical aid have to override a GP . By not paying for this type of sleeping pill does not stop the medical aid member from getting the pills, it just saves Bonitas from having to pay for them. I am still waiting for a response from the Council of Medical Aid Schemes and will if required take the matter to the ombudsman. It woulds be interesting to get a legal opinion as the manufacturers of these pills are being treated unfairly.
Also interesting that Bonitas referred me to their site for a notification of this supposedly sent out in September last year. Being 76 I am not that computer literate and cant find what they are referring to. Why not just quote in their response why they wont pay for these type of pills