Bonitas poor service provider.

I have been a Bonitas member for the past 10 years and had to change in 2020. I kept my children on the scheme however. It seems that the processing of claims is done by completely unqualified persons. I submitted a claim for a practitioner who was uncontract and attached both proof of payment and the statements. I was requested to resubmit statements. I resubmitted statements and was informed they would pay the practitioner within 3 days. This is after I had already paid the practitioner and furnished my baking details. I called to query and they agreed they would reimburse me. They now required the proof pf payment again, which I submitted previously. So much for their record keeping. I have been waiting since 19 August since they undertook to reimburse me. So I am paying monthly medical aid subscriptions and have to pay for the medical aid to reimburse me which takes forever in the case of Bonitas. So if you are considering Bonitas as an option consider the above before joining. I am still waiting to be reimbursed two months after I paid the service provider.