DB
Don B
1 reviews | Active since Aug 2020
26 May 2022, 19:30
Bonitas poor service as always.
In 2020 Bonitas Medical Fund rejected my blood tests done by Lancet Laboratories, despite the fact in the prospectus they say they pay for ALL blood tests. I a Diabetic Type 1, my specialist assures me she does all the blood test as prescribed by Bonitas for my condition., I landed up paying R1076.00 or they will take legal action. So I paid.
iI February 2022 my blood test were rejected again, after numerous emails and phone calls and telephone discussions with PMB DEPARTMENT, they found that the codes were wrong, they then went back to 2018 to check all claims in 2020 and found I paid the R1076.00 I was told by customer relations I would be refunded within 7 days, that was two months ago, I have been trying for five months to get my refund. I don’t care about their codes, I FONT GENERSTE THE CODES, I pay my subs and I want services, as of writing no communication from BONITAS. Maybe they would respond if I open a ***** case against them, their service is pathetic.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
26 May 2022, 20:00Hello Don B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 May 2022, 20:00
Official
Hello Don B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DB
Don B's updateReviewer Update
26 May 2022, 20:13You are very quick to take your premiums, but when you owe a member a refund you just don’t respond. All your CEO Brags about is the fantastic profits they made last year. Everybody can show fantastic profits if you don’t pay claims.
DB
Don B's update26 May 2022, 20:13
Reviewer Update
You are very quick to take your premiums, but when you owe a member a refund you just don’t respond. All your CEO Brags about is the fantastic profits they made last year. Everybody can show fantastic profits if you don’t pay claims.
Bonitas Medical Fund's replyOfficial
27 May 2022, 07:21Hello Don B
Thank you for notifying us of your complaint. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply27 May 2022, 07:21
Official
Hello Don B
Thank you for notifying us of your complaint. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DB
So here we go again, how long must South Africans put up with PATHETIC SERVICE that Bonitas offers us. Below is a pdf from the Bonitas PMB Team where they clearly state they have rectified the codes ( just remember as I have said in my previous review I don’t generate these codes BONITAS DOES) the tell the doctor what the prescribed test are etc. not me.
Five months later I still have not been refunded, so Bonitas you owe me me R1076.00 for pathology test that I should not have paid, so if you can pay your service providers in three days. You got until Close of business Tuesday 7 June 2022, if the money is not in my account on Wednesday 8 June 2022 I go to the police station and open a case of ***** against you.
All I get from customer services in Flora Centre Florida, is the claim is still in processing, how many months days it take to process a claim that you messed up.
And PLEASE don’t reply to this complaint by saying “ We sorry for your inconvenience, we will look into the matter”. Just pay me my money, that you owe, your service is pathetic and every way I would not recommend you to anyone.
image.png 2.3 MB
Don B's updateReviewer Update
02 Jun 2022, 17:20So here we go again, how long must South Africans put up with PATHETIC SERVICE that Bonitas offers us. Below is a pdf from the Bonitas PMB Team where they clearly state they have rectified the codes ( just remember as I have said in my previous review I don’t generate these codes BONITAS DOES) the tell the doctor what the prescribed test are etc. not me.
Five months later I still have not been refunded, so Bonitas you owe me me R1076.00 for pathology test that I should not have paid, so if you can pay your service providers in three days. You got until Close of business Tuesday 7 June 2022, if the money is not in my account on Wednesday 8 June 2022 I go to the police station and open a case of ***** against you.
All I get from customer services in Flora Centre Florida, is the claim is still in processing, how many months days it take to process a claim that you messed up.
And PLEASE don’t reply to this complaint by saying “ We sorry for your inconvenience, we will look into the matter”. Just pay me my money, that you owe, your service is pathetic and every way I would not recommend you to anyone.
image.png 2.3 MB
DB
Don B's update02 Jun 2022, 17:20
Reviewer Update
So here we go again, how long must South Africans put up with PATHETIC SERVICE that Bonitas offers us. Below is a pdf from the Bonitas PMB Team where they clearly state they have rectified the codes ( just remember as I have said in my previous review I don’t generate these codes BONITAS DOES) the tell the doctor what the prescribed test are etc. not me.
Five months later I still have not been refunded, so Bonitas you owe me me R1076.00 for pathology test that I should not have paid, so if you can pay your service providers in three days. You got until Close of business Tuesday 7 June 2022, if the money is not in my account on Wednesday 8 June 2022 I go to the police station and open a case of ***** against you.
All I get from customer services in Flora Centre Florida, is the claim is still in processing, how many months days it take to process a claim that you messed up.
And PLEASE don’t reply to this complaint by saying “ We sorry for your inconvenience, we will look into the matter”. Just pay me my money, that you owe, your service is pathetic and every way I would not recommend you to anyone.
image.png 2.3 MB