Bonitas Poor service and unacceptable retaining of customer funds

I was a loyal customer of Bonitas and had the highest plan available for almost 10 years. I recently changed over to discovery and i have been given endless headaches and hurdles by Bonitas. Once again this a matter of. We are quick to take your money but when its our turn to give back we look for any and every reason not to.

In the history of my department whenever an employee had to change medical aids it was never a case where the ex bonitas customer had to struggle to get their savings paid to them. In my case after changing bonitas gave me long excuses stating that they cannot pay my money to me directly and that they would rather pay it to the new scheme savings account. Further mention was made that i would have to wait 4 months for this to occur. I did some further digging and everytime Bonitas gave me a different answer. It would either be "yes the payment has been processed" to "no it was never processed" to "you first need to complete this form". I have kept all the different interactions as record for further escalation of the matter.

I am recommending any customers of bonitas to rather move as soon as possible. After this matter is resolved i will put a motivation forward to my HR department for the cease of the use of bonitas as a medical aid supplier and will recommend my fellow employees to also change.